Complaints Procedure

Complaints Procedure 2023-04-09T12:39:06+00:00

1. My Notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury:

The Faculty Office
1, The Sanctuary
Westminster
London
SW1P 3JT

Telephone 020 7222 5381
Email faculty.office@1thesanctuary.com
Website www.facultyoffice.org.uk

2. If you are dissatisfied about the service you have received please do not hesitate to contact me, Nigel Pugh, and I will endeavour to resolve your complaint as swiftly as possible.

3. If I am unable to resolve the matter, you may then complain to the Notaries Society of which I am a member who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

4. In that case please write ( but do not enclose any original documents ) with full details of your complaint to:-

The Secretary of The Notaries Society
PO Box 1023
Ipswich
IP1 9XB

email secretary@thenotariessociety.org.uk

Tel: 01604 758908

If you have any difficulty making a complaint in writing, please do not hesitate to contact the Notaries Society/The Faculty Office for assistance.

5. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure or after a period of eight weeks  from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman,if you are not happy with the result

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Tel : 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

6. If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should have reasonably have known there was cause for complaint .

7. The sum insured under my professional indemnity insurance policy is £1,000,000